📢   See what's new on Keypup

Overdue Pull Requests and Issues

Detect planning, workload, or capacity issues with the overdue items metrics template.

Use Overdue Items Metric
All Templates

Prioritize Your Overdue Pull Requests and Issues

with the

Overdue Pull Requests and Issues

Detect planning, workload, or capacity issues with the overdue items metrics template.

Use Overdue Items Metric
All Templates
Overdue Pull Requests and IssuesOverdue Pull Requests and IssuesOverdue Pull Requests and Issues

From startups to large enterprises, Keypup serves all the unique complexities related to project size, structure and teams, including:

“We increased our YoY productivity by 45% and Keypup helped us identify our pain points and change the game faster. Their support is the best – they helped us understand which metrics would suit our needs, built dashboards for us, and explained them in detail to us. With Keypup I can now say that we really manage our Engineering teams.”

Read their story

Murilo Oliveira

Head of Engineering

“I was genuinely impressed with Keypup, not only because of the ease and speed of integration with our tools but also because it provided immediate access to DORA and other key customizable metrics. The standout was the customer support — they swiftly provided a personalized dashboard that enabled me to comprehend and compute real-time metrics with remarkable ease.”

Read their story

Edwin Poot

Chief Product & Technical Officer

“Keypup is a highly useful and practical platform, boasting user-friendly features and lightning-fast report generation.

The service provided by customer support was excellent, showcasing their dedication to customer satisfaction. We are delighted to be part of the Keypup community.”

Felicitas Caría

Content Coordinator

“Keypup offers a transparent perspective on our team's functioning and forward movement, streamlining our monitoring of project and pull request cycle times. Their exceptional support also deserves mention; our engagement with Keypup has been positive throughout.”

Read their story

Tassilo Posegga

Senior Android Developer

“Keypup has been instrumental in helping us gain a better perspective on our engineering activities and identifying bottlenecks. Its ease of use combined with its comprehensive features made a difference for us”

Bruno D'Auria

Engineering Director

“Great product with great support!
‍
Keypup is extremely flexible in its reporting. Once you get your raw data connected, there is almost nothing it can't do. There is a wealth of tables, charts and other reports available. As Director of a software development team, I use Keypup to report on our work efficiencies to senior managment. Keypup makes this task very simple to produce each week.”

Brad B.

Director, Software Development

Understand the Overdue Items Metric Template

The overdue items metric template provides a count of pull requests and issues still open after their due dates.

How to Use the Overdue Items Metric Template

This KPI should be combined with the unaddressed overdue pull requests insights to drill down to details. In a nutshell, if: 

  • KPI shows 0: All items are currently on time. The output of your delivery may be increased if your KPI consistently shows zero. 
  • KPI occasionally shows between 0 and 5: A few items are late. Consider whether there is a systemic problem (e.g., review bottleneck), a seasonal problem (e.g., large projects or seasonal team shortages), or an isolated problem (e.g., implementation complexity underestimated).
  • KPI consistently shows 5+ items: Deliveries are systematically late. It could be the result of a large backlog of work being cleared (for instance, the team is catching up after a large release). The team may benefit from some time to regroup and process outstanding tasks.‍
  • KPI shows 5+ items and is rising over time: The delivery team is not following the pace of development set by the product or leadership team. Current development capacity is probably not able to meet the objectives. Priorities need to be revisited.

How to Improve the Overdue Items Metric

  • You can begin with a small delivery throughput and increase it over time. 
  • You should limit how many items (or story points) you schedule at a time.
  • Make sure issues are relatively consistent in size. As a result, it is easier to monitor the scheduled backlog.
  • Make sure you have an adequate prioritization process and an owner (e.g., team lead, project manager, product manager, VP of engineering, CTO).
Use Overdue Items Metric