Privacy policy

A. Website Covered

This Privacy Statement covers the information practices of Keypup.io, Keypup, Keybot and all other services provided by Keypup SAS.

B. GDPR Compliance

The General Data Protection Regulation or GDPR is a framework implemented by the European Union that came into effect in 2018. 
Basic guidelines of GDPR require that websites store data in protected documents and software and that data must be given to the business by customers with expressed permission. Additionally, companies must provide a description of how their information will be used and give customers a way to unsubscribe or change their consent to have all data associated with them permanently erased.

There are eight consumer rights of General Data Protection Compliance, including:
1. Access: The right to access requires businesses to allow individuals to request access to their data, including information about how that data is used and stored. Businesses must provide a free copy of the data upon request and give customers an easy way to request the data.
2. Be informed: Website users must be informed about what their data will be used for and how you collect data. Users must give consent before a service can gather their data.
3. Data portability: Customers may choose to transfer data from one place to another, depending on the nature of the business. If there is a transfer, it must be processed in a readable format.
4. Be forgotten: Website users may choose to ask businesses to delete their data by withdrawing consent. Once consent is withdrawn, businesses can no longer use the customer’s data for anything, including marketing.
5. Objection: Website visitors can object to the use of their data and request a service to stop. For example, they can unsubscribe from email lists or call a business to object to further communications.
6. Restrict processing: Visitors can ask a service to stop processing their data, allowing the service to use existing data but not tracking the user across a service's website.
7. Notification: Customers who have given a service their information have the right to be notified of data breaches within 72 hours.
8. Rectification: Customers can ask a business to update or correct personal data.

Keypup has taken numerous steps to ensure GDPR compliance. As part of our measures, we have implemented the following:

Data Protection by Design
We have implemented policies in the company to ensure all of our employees follow the necessary training and protocols around security. Besides, privacy protection is part of every project during instantiation. 

Data Protection Officer
Our Chief Technology Officer also holds the Data Protection Officer (DPO) role, hence ensuring that any project, innovation, or technology implemented in the company scrupulously abides by the regulation. 

Consent
We are continuously assessing and monitoring that all of our customer communication, both business-related and marketing-related, is opt-in, and no information is shared with us without a customer's consent. 

Enforcement of Enhanced Rights
The GDPR provides rights to individuals, such as the right to portability, right of rectification, and the right to be forgotten. We have made sure we comply with these rights. Nearly all information can be edited through a user's account, accounts can be deleted by the users via the admin interface on the platform. 
Data associated with deleted accounts are permanently deleted and cannot be retrieved. 

Data Collection and Retention
We have documented information about what data we collect and our retention and protection policy. 

C. Information Collected

Keypup offers a variety of services that are collectively referred to as the “Services.” Keypup collects information from individuals who visit the Company’s Web site (“Visitors”) and individuals who register to use the Services (“Customers”).

When expressing an interest in obtaining additional information about the Services or registering to use the Services, Keypup may require you to provide the Company with personal contact information, such as name, company name, address, phone number, and email address (“Required Contact Information”). When purchasing the Services, Keypup may require you to provide the Company with financial qualification and billing information, such as billing name and address, credit card number, and the number of employees within the organization that will be using the Services (“Billing Information”). This is not the case for public offers as presented from time to time on Keypup.io . Keypup may also ask you to provide additional information, such as number of employees, or industry (“Optional Information”). Required Contact Information, Billing Information, and Optional Information are referred to collectively as “Data About Keypup Customers.”

As you navigate the Company’s Web site, Keypup may also collect information through the use of commonly-used information-gathering tools, such as cookies and Web beacons (“Web Site Navigational Information”). Web Site Navigational Information includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on the Company’s Web site (such as the Web pages viewed and the links clicked).

D. Use of Information Collected

The Company uses Data about Keypup Customers to perform the services requested. For example, if you fill out a “Contact Us” Web form, the Company will use the information provided to contact you about your interest in the Services.

The Company may also use Data about Keypup Customers for marketing purposes. For example, the Company may use information you provide to contact you to further discuss your interest in the Services and to send you information regarding the Company and its partners, such as information about promotions or events.

Keypup uses credit card information as required from time to time solely to collect payment for the Services in case of purchase and use of a paying service.

Keypup uses Web Site Navigational Information to operate and improve the Company’s Web site. The Company may also use Web Site Navigational Information alone or in combination with Data about Keypup Customers to provide personalized information about the Company.

E. Website Navigational Information

Keypup uses commonly-used information-gathering tools, such as cookies and Web beacons, to collect information as you navigate the Company’s Web site (“Web Site Navigational Information”). This section describes the types of Web Site Navigational Information that may be collected on the Company’s Web site and how this information may be used.

Keypup uses cookies to make interactions with the Company’s Web site easy and meaningful. When you visit the Company’s Web site, Keypup’s servers send a cookie to your computer. Standing alone, cookies do not personally identify you. They merely recognize your Web browser. Unless you choose to identify yourself to Keypup, either by responding to a promotional offer, opening an account, or filling out a Web form (such as a “Contact Me”), you remain anonymous to the Company. Keypup uses cookies that are session-based and persistent-based. Session cookies exist only during one session. They disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you close your browser or turn off your computer.

If you have chosen to identify yourself to Keypup, the Company uses session cookies containing encrypted information to allow the Company to uniquely identify you. Each time you log into the Services, a session cookie containing an encrypted, unique identifier that is tied to your account is placed your browser. These session cookies allow the Company to uniquely identify you when you are logged into the Services and to process your online transactions and requests. Session cookies are required to use the Services.

Keypup uses persistent cookies that only the Company can read and use to identify browsers that have previously visited the Company’s Web site. When you purchase the Services or provide the Company with personal information, a unique identifier is assigned you. This unique identifier is associated with a persistent cookie that the Company places on your Web browser. The Company is especially careful about the security and confidentiality of the information stored in persistent cookies. For example, the Company does not store account numbers or passwords in persistent cookies. If you disable your Web browser’s ability to accept cookies, you will be able to navigate the Company’s Web site, but you will not be able to successfully use the Services.

Keypup may use information from session and persistent cookies in combination with Data about Keypup Customers to provide you with information about the Company and the Services.

Keypup uses Web beacons alone or in conjunction with cookies to compile information about Customers and Visitors’ usage of the Company’s Web site and interaction with emails from the Company. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular Web site tied to the Web beacon, and a description of a Web site tied to the Web beacon. For example, Keypup may place Web beacons in marketing emails that notify the Company when you click on a link in the email that directs you to one of the Company’s Web site. Keypup uses Web beacons to operate and improve the Company’s Web site and email communications.

Keypup may use information from Web beacons in combination with Data About Keypup Customers to provide you with information about the Company and the Services.

When you visit Keypup’s Web site, the Company collects your Internet Protocol (“IP”) addresses to track and aggregate non-personal information. For example, Keypup uses IP addresses to monitor the regions from which Customers and Visitors navigate the Company’s Web site.

From time-to-time, Keypup engages third parties to track and analyze usage and volume statistical information from individuals who visit the Company’s Web site. Keypup may also use other third-party cookies to track the performance of Company advertisements. The information provided to third parties does not include personal information, but this information may be re-associated with personal information after the Company receives it.

Keypup may also contract with third-party advertising networks that collect IP addresses and other Web Site Navigational Information on the Company’s Web site and emails and on third-party Web sites. Ad networks follow your online activities over time by collecting Web Site Navigational Information through automated means, including through the use of cookies. They use this information to provide advertisements about products and services tailored to your interests. You may see these advertisements on other Web sites. This process also helps us manage and track the effectiveness of our marketing efforts. To learn more about these and other advertising networks and their opt-out instructions, follow this link: https://www.nextroll.com/privacy.

Opt out of personalized advertisingOn ads served by AdRoll for our advertisers, look for an AdChoices logo (the blue triangle) in the corner of the ad. Click the logo to learn more about interest-based advertising, who served the ad, and manage your ad options. You can also opt out of seeing personalized ads from AdRoll (and other companies)using the NAI opt out tool here.  Please note you will still see ads even if you opt out, but they will not be personalized byAdRoll or another company. For more information please see Adroll privacy notice here.

F. Public Forums and Customer Testimonials

Keypup may provide bulletin boards, blogs, or chat rooms on the Company’s Web site. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. Keypup is not responsible for the personal information you choose to submit in these forums.

Keypup may post a list of Customers and testimonials on the Company’s Website that contain information such as Customer names and titles. Keypup obtains the consent of each Customer prior to posting any information on such a list or posting testimonials.

G. Payment information

If you sign on to a paid Account with us, we collect your full name, address and credit card information. Please note, Keypup does not process or store your credit card information, but our third-party payment processor does.

Keypup uses the services of Stripe (https://stripe.com) to process and store credit card information.

H. Sharing of Information Collected

Keypup may share Data about Keypup Customers with the Company’s service providers so that these service providers can contact Customers and Visitors who have provided contact information on our behalf. Keypup may also share Data about Keypup Customers with the Company’s service providers to ensure the quality of information provided. Unless described in this privacy statement, Keypup does not share, sell, rent, or trade any information provided with third parties for their promotional purposes.

From time to time, Keypup may partner with other companies to jointly offer products or services. If you purchase or specifically express interest in a jointly-offered product or service from Keypup, the Company may share Data about Keypup Customers collected in connection with your purchase or expression of interest with our joint promotion partner(s). Keypup does not control our business partners’ use of the Data about Keypup Customers we collect, and their use of the information will be in accordance with their own privacy policies. If you do not wish for your information to be shared in this manner, you may opt not to purchase or specifically express interest in a jointly offered product or service.

Keypup uses a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use Billing Information except for the sole purpose of credit card processing on the Company’s behalf. Keypup does not store, or process your credit card information.

Keypup reserves the right to use or disclose information provided if required by law or if the Company reasonably believes that use or disclosure is necessary to protect the Company’s rights and/or to comply with a judicial proceeding, court order, or legal process.

I. International Transfer of Information Collected

To facilitate Keypup’s global operations, the Company may transfer and access Data about Keypup Customers from around the world, including but not limited to the United States of America, European Countries, the United Kingdom and Australia. This Privacy Statement shall apply even if Keypup transfers Data about Keypup Customers to other countries.

J. Communications Preferences

Keypup offers Customers and Visitors who provide contact information a means to choose how the Company uses the information provided. You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of the Company’s marketing emails. Additionally, you may send a request specifying your communications preferences to [email protected]. Customers cannot opt out of receiving transactional emails related to their account with Keypup or the Services.

K. Correcting and Updating your Information

Keypup uses appropriate administrative, technical, and physical security measures to protect Data About Keypup Customers. You can read how we handle security in more details on our Security page.

L. Security

Customers may update or change their registration information by logging in to their accounts at https://keypup.io/. Requests to access, change, or delete your information will be handled within 30 days.

M. Changes to this Privacy Policy

Keypup reserves the right to change this Privacy Statement. Keypup will provide notification of the material changes to this Privacy Statement through the Company’s Web site at least thirty (30) business days prior to the change taking effect.

N. Contacting Us

Questions regarding this Privacy Statement or the information practices of the Company’s Web site should be directed to [email protected]